Shipping & Returns

We aim to dispatch orders within two working days. For orders placed on Saturday or Sunday, we will endeavour to dispatch them on the following Monday.

Shipping to the United Kingdom:

Royal Mail 48 Hour (from Dispatch) – £3.25 – Standard UK delivery is a 2-3 day service.

Please note, once your package has been dispatched, we are unable to make any amendments to the details of the order (such as items, quantity, address details etc.).

International shipping:

unfortunately, we do not currently offer international shipping.

 

Returns:

Unopened and unused items that are in their original packaging and are in a re-sellable condition may be returned to us within 14 days of the date that you received them.

Please message us at contact@sagefolk.co.uk for returns details. Please note, customers are responsible for the cost of return postage, we recommend a tracked delivery service as we cannot accept responsibility for the package until we have received it.

Orders that have been returned to us by the delivery provider because they haven’t been collected, have been refused or have incorrect delivery details (such as incorrect address etc.) will be refunded, minus the original shipping cost once we have received them back.

If there are any issues or you are unhappy with your order for any reason please do not hesitate to get in contact with us so that we can help you find a resolution.

Exchanges:

Unless you have received an incorrect item by mistake, we are unable to offer exchanges. However, you are able to return the unwanted item for a refund and submit a new order for the one you would like instead.

Packaging:

We are working to make our postal packing as eco-friendly, sustainable and plastic-free as possible. Our current packaging includes padded envelopes,which have recycled paper cushioning instead of plastic bubble lining, and cardboard postal boxes which are made of 80% recycled materials.

We encourage you to reuse our postal packaging where you can, if not, please recycle them if your local council offers recycling for these materials.