Shipping & Returns

June Break

We are taking a short break from Monday 21st of June until Friday 25th June. All orders placed after 3pm on Monday 21st June will be posted on Saturday 26th June.

I will have limited access to my inbox during this period. If you have any urgent queries, please get in touch via contact@sagefolk.co.uk and I will do my best to respond to them. All my best, Phoebe.

Shipping to the United Kingdom:

We use Royal Mail 2nd Class service.

This is normally a 2-3 day service (from dispatch) and our delivery charge is £3.70.

You will receive an email to inform you that your order has completed, and a note to let you know on which day it has been posted.

Please note, once your package has been dispatched, we are unable to make any amendments to the details of the order (such as items, quantity, address details etc.).

International shipping:

unfortunately, we do not currently offer international shipping.

 

Returns:

Unopened and unused items that are in their original packaging and are in a re-sellable condition may be returned to us within 14 days of the date that you received them.

Please message us at contact@sagefolk.co.uk for returns details. Please note, customers are responsible for the cost of return postage, we recommend a tracked delivery service as we cannot accept responsibility for the package until we have received it.

Orders that have been returned to us by the delivery provider because they haven’t been collected, have been refused or have incorrect delivery details (such as incorrect address etc.) will be refunded, minus the original shipping cost once we have received them back.

If there are any issues, or you are unhappy with your order for any reason please do not hesitate to get in contact with us so that we can help you find a resolution.

Exchanges:

Unless you have received an incorrect item by mistake, we are unable to offer exchanges. However, you are able to return the unwanted item for a refund and submit a new order for the one you would like instead.

Packaging:

We are working to make our postal packing as eco-friendly, sustainable and plastic-free as possible. Our current packaging includes padded envelopes, which have recycled paper cushioning instead of plastic bubble lining, and cardboard postal boxes which are made of 80% recycled materials.

We use recyclable paper tape to seal your packages.

We use parcel paper to protect the items in your order and endeavour to reuse packaging like this from our suppliers to ensure we generate as little waste as possible.

Our thank you notes are currently made from recycled kraft card, repurposed from unwanted crafting supplies.

We encourage you to reuse our postal packaging where you can, if not, please recycle them if your local council offers recycling for these materials.

Where we deliver to in the UK

We are a UK-based business and, to minimise our carbon footprint, we currently only sell our items in the UK.

See our UK Delivery page for more information about specific areas that we deliver to.