Shipping & Returns

Christmas Delivery 2023

My cut off for being able to process orders in time for Christmas is Friday 15th December. This is so that I will have time to pack and ship everything before the Royal Mail final postage dates which are as follows:

2nd Class post — 18th December

1st Class post — 20th December

Christmas Break

I will be taking a break from 23rd December until 3rd January. The website will be up and running, and you’ll be able to place an order during this time, but it may not be processed until after I return on the 4th of January.

Shipping to the United Kingdom:

We use Royal Mail 2nd Class service.

This is normally a 2-3 day service (from dispatch) and our delivery charge is £3.70.

You will receive an email to inform you that your order has completed and been posted.

Please note, once your package has been dispatched, I’m unable to make any amendments to the details of the order (such as items, quantity, address details etc.).

International shipping:

unfortunately, I do not currently offer international shipping.

Returns:

Unopened and unused items that are in their original packaging and are in a re-sellable condition may be returned to Sage Folk within 14 days of the date that you received them.

Please get in touch at contact@sagefolk.co.uk for returns details. Please note, customers are responsible for the cost of return postage. I recommend using a tracked delivery service to return your order as I cannot accept responsibility for the package until I have received it.

Orders that have been returned to Sage Folk by the delivery provider because they haven’t been collected, have been refused or have incorrect delivery details (such as incorrect address etc.) will be refunded, minus the original shipping cost once I have received them back.

If there are any issues, or you are unhappy with your order for any reason please do not hesitate to get in contact with me so that I can help you find a resolution.

Exchanges:

Unless you have received an incorrect item by mistake, I’m unable to offer exchanges. However, you are able to return the unwanted item for a refund and submit a new order for the one you would like instead.

Packaging:

I’m working to make Sage Folk’s postal packing as eco-friendly, sustainable and plastic-free as possible. The current packaging that I use includes padded envelopes, which have recycled paper cushioning instead of plastic bubble lining, and cardboard postal boxes which are made of 80% recycled materials.

I use recyclable paper tape to seal your packages.

I use parcel paper to protect the items in your order and endeavour to reuse packaging like this from my suppliers to ensure I generate as little waste as possible.

The clear tape that attaches your address to your order is Zero Plastic by Sellotape (currently the best option I can find). The paper that your address and packing slip (included in your order) are printed on paper that is repurposed from office paper and card that was surplus to requirement.

I encourage you to reuse your postal packaging where you can, if not, please recycle it where possible.

Where we deliver to in the UK

I’m a UK-based business and, to minimise Sage Folk’s carbon footprint, I currently only sell items in the UK.

See our UK Delivery page for more information about specific areas that we deliver to.

Payment Methods

We currently accept payments via credit or debit card (processed by Stripe), as well as via Paypal. Simply select the payment option you wish to use at the checkout