Shipping & Returns

We aim to dispatch orders within two working days. For orders placed on Saturday or Sunday, we will endeavour to dispatch them on the following Monday.

Shipping to the United Kingdom:

We have upgraded our delivery service to Royal Mail 2nd Class Signed for in the lead up to Christmas. This is a 2-3 day service (from dispatch) and allows us to better trace your orders during this busy period. The cost of this delivery service is £3.75

We will return to our regular Royal Mail 2nd Class service in the new year.

You will receive an email to inform you that your order has completed, with your shipping reference number included, once your order has been dispatched.

Please note, once your package has been dispatched, we are unable to make any amendments to the details of the order (such as items, quantity, address details etc.).

Christmas delivery information (2020)

The cut off date for orders to arrive before Christmas day (2020) is Thursday 17th December. All orders placed after 17th December cannot be guaranteed to arrive in time before Christmas.

International shipping:

unfortunately, we do not currently offer international shipping.

 

Returns:

Unopened and unused items that are in their original packaging and are in a re-sellable condition may be returned to us within 14 days of the date that you received them.

Please message us at contact@sagefolk.co.uk for returns details. Please note, customers are responsible for the cost of return postage, we recommend a tracked delivery service as we cannot accept responsibility for the package until we have received it.

Orders that have been returned to us by the delivery provider because they haven’t been collected, have been refused or have incorrect delivery details (such as incorrect address etc.) will be refunded, minus the original shipping cost once we have received them back.

If there are any issues, or you are unhappy with your order for any reason please do not hesitate to get in contact with us so that we can help you find a resolution.

Exchanges:

Unless you have received an incorrect item by mistake, we are unable to offer exchanges. However, you are able to return the unwanted item for a refund and submit a new order for the one you would like instead.

Packaging:

We are working to make our postal packing as eco-friendly, sustainable and plastic-free as possible. Our current packaging includes padded envelopes, which have recycled paper cushioning instead of plastic bubble lining, and cardboard postal boxes which are made of 80% recycled materials.

We use recyclable paper tape to seal your packages.

We use parcel paper to protect the items in your order and endeavour to reuse packaging like this from our suppliers to ensure we generate as little waste as possible.

Our thank you notes are currently made from recycled kraft card, repurposed from unwanted crafting supplies.

We encourage you to reuse our postal packaging where you can, if not, please recycle them if your local council offers recycling for these materials.

Where we deliver to in the UK

We are a UK-based business and, to minimise our carbon footprint, we currently only sell our items in the UK.

See our UK Delivery page for more information about specific areas that we deliver to.